Company

Providence at Home with Compassus

Position Summary

This position represents Providence Home Services (HS) at contracted facilities and requires strong communication and interpersonal skills. The role of the Clinical Liaison is to coordinate and arrange home care services between HS and contracted facilities for home health, home infusion, and home medical equipment associated with a clinical referral, except when there is an onsite HME liaison.

The position acts as a clinical resource and educates hospital staff regarding the services offered by HS, and contributes to the patient care plan as it relates to the discharge plan. The Clinical Liaison provides information to ensure a smooth transition for patients and their families following hospitalization.

Major Challenges

• Demonstrates ability to cope with ambiguous and changing environment.
• Demonstrates the ability to remain calm under pressure.
• Works well independently; able to work effectively without day-to-day supervision.
• To acquire current knowledge of multiple managed care contracts and network provider subcontracts.
• To establish and maintain positive working relationships with facility customers and Home Services staff.
• To prioritize multiple tasks and work in a demanding, active setting.
  
  

Position Specific Responsibilities

• Coordinates care for all services being provided after the ACM/discharge planner provides the patient with freedom of choice for a home services agency and contacts the HS Liaison with an order for Home Services.
• Anticipates supply and equipment needs required to provide home services.
• Meets with the patient to explain home services being provided and obtains necessary documentation to provide care.
• Assesses that services ordered are appropriate.
• Documents in the hospital record the plan of care for discharge with the name of the agency, phone number, start of care date and services ordered.
• Accepts out of area referrals and patient requests for another agency.
• Gives referral to Access Services staff to arrange for services.
• Enters patient data and appropriate documentation into the appropriate Home Services databases.
• Coordinates with HS scheduling team to determine start of care date for home services.
• Works with HS office-based Access and Insurance staff, and Infusion Coordinators and Pharmacists to facilitate a smooth discharge for patients.
• Works with the Marketing and Sales Manager, and HS Department Director to update hospital staff on HS programs and contracts.
• Maintains productivity requirements in facilitating timely referrals to Home Services.
• Keeps current regarding community health issues and regulations.
• Communicates with others in a warm, helpful, and professional manner while simultaneously building credibility and rapport.
• Gives high priority to customer satisfaction and anticipates customer needs.
  
  

Education And/or Experience

• Preferred - Bachelor's Degree Nursing.
• Preferred - 1 year Full-time experience in home health or hospice.
• Preferred - 1 year Full-time experience in home infusion.
• Preferred - 1 year Full-time experience in discharge planning or care management.
• Preferred - Experience in home care and in positions that required extensive customer service skills.
  
  

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
  
  

Certifications, Licenses, and Registrations

• Required upon hire: Registered Nurse License in state of employment (Vendor Managed)
  
  

Compensation range: $41.41 - $64.30

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Build a Rewarding Career with Compassus

At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

Your Career Journey Matters

We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

The Compassus Advantage

• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
  
  

Ready to Join?

At Compassus, your career is more than a job—it’s an opportunity to make a lasting impact. Take the next step and join a team that empowers you to grow, innovate, and thrive.