Job Description

Connecticut Children’s Center for Care Coordination (The Center) is dedicated to the integration of care coordination through the delivery of innovative programs, providing technical assistance, disseminating best practices, and building inclusive partnerships to strengthen families and build stronger communities. The Center utilizes a universal, evidence based, research informed, and policy driven approach to enhanced care coordination that not only meets the interrelated medical, developmental, behavioral, and social needs of children, but enhances the care giving capacity of families.

Utilization Management Nurse: The Utilization Review (UR) Nurse has strong clinical skills and a well-developed knowledge of utilization management, with a focus on medical necessity determinations. The candidate should possess a working knowledge of medical necessity tools such as InterQual® and Milliman Care Guidelines® and be proficient in medical record reviews. This individual supports the overall Utilization Management (UM) program by developing and/or maintaining effective and efficient processes for determining the defensible hospitalization status based on regulatory and reimbursement requirements of various commercial and government payers. This individual is responsible for performing a variety of concurrent and retrospective UM-related functions and ensuring that appropriate data is tracked, evaluated, and reported. This individual maintains current and accurate knowledge regarding commercial and government payers including regulatory requirements. The UR Nurse will function in accordance with facility policies and processes. This individual will support process improvement activities and report key metrics to facility leadership as requested. The UR Nurse effectively and efficiently manages a diverse workload in a fast-paced, rapidly changing regulatory environment. The UR Nurse provides support to the hospital’s UM Committee as needed. He/she collaborates with multiple leaders at various levels throughout the organization.

Responsibilities

• Performs chart review of assigned patients to identify quality, timeliness, and appropriateness of patient care. Conducts hospitalization reviews for Medicaid beneficiaries, as well as other insurers and self-pay patients, based on appropriate guidelines. Uses these criteria to screen for appropriateness of level of care based on medical record documentation.
• Gathers clinical information to conduct continued stay utilization review activities with payers pursuant to department policies and procedures and the Utilization Review Plan.
• Escalates cases as appropriate for secondary review.
• Performs concurrent and retrospective clinical reviews utilizing the appropriate guidelines as demonstrated by compliance with all applicable regulations, policies, and timelines.
• Adheres to CMS guidelines for utilization reviews as evidenced by utilization of the relevant guidelines and appropriate referrals for secondary review. Identifies, develops, and implements strategies to reduce length of stay and resource consumption in conjunction with discharge planning staff.
• Identifies and consistently documents information on any progression of care or patient flow barriers using the designated electronic tool used to track avoidable days/delays.
• Engages hospital case management and care team colleagues in collaborative problem solving regarding appropriate utilization of resources.
• Represents Utilization Management at various committees, as needed.
• Identifies and records episodes of preventable delays or avoidable days due to failure of progression-of-care processes.
• Maintains appropriate documentation in the Utilization software system on each patient to include specific information of all resource utilization activities.
• Provides consultation and education to physicians and other qualified practitioners regarding medical record documentation necessary to support the ordered level of care.
• Conveys benefit data and options, programs and other forms of assistance that may be available to the patient, and negotiates for services as indicated
• Communicates pertinent reimbursement information to healthcare team while observing patient right to confidentiality Verifies in-network verses out-of-network benefits and communicates data to the patient and healthcare team as indicated
  
  
  

Position Specific Responsibilities:

• Keeps current on all regulatory changes that affect delivery or reimbursement of acute care services.
• Uses knowledge of national and local coverage determinations to appropriately advise physicians.
• Promotes the use of evidence-based protocols and/or order sets to influence high-quality and cost-effective care.
• Ability to apply industry accepted level of care criteria while utilizing clinical critical thinking skills to advocate for appropriate utilization of hospital resources.
• Demonstrated ability to be self-directed, organized, diplomatic and team-oriented
• Facilitate effective communication within the health care team to promote continuity of care.
• Skilled in the operation of computer systems including proficiency in Microsoft Office applications Word, Excel and Access.
• Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the Connecticut Children’s standards.
• Ability to prioritize and manage multiple tasks.
• Demonstrated written and verbal communications skills.
  
  
  

Additional Responsibilities:

• Collaborates with other members of The Center team to coordinate the right care, in the right setting, at the right time for CT Children’s patients.
• Identify gaps in care/resources and address issues that negatively impact access to care, services, and resources
• Function as a change agent, advocate, and resource person for family and healthcare team to identify and resolve performance improvement issues within the system.
• Commitment to ONE TEAM Culture.
• Performs other job-related duties as assigned.
  
  
  

Qualifications

Education and/or Experience Required:

• Education: Bachelor of Science in Nursing (BSN).
• Experience: 3 years’ nursing in a healthcare setting.
  
  
  

Education and/or Experience Preferred:

• Pediatric nursing experience.
• Previous experience in Utilization Review.
• Previous experience in Case Management or Discharge planning.
• Preferred education & experience. Previous UR, case management or care coordination preferred.
  
  
  

License and/or Certification Required:

• State if Connecticut Nursing License.
  
  
  

License and/or Certification Preferred:

• Case Management Certification.
  
  
  

Knowledge, Skills, and Abilities:

Knowledge of:

• Demonstrate working knowledge of how to interpret and apply medical care criteria. Knowledge of community resources, treatment options, home health availability, funding options and special programs.
  
  
  

Skilled at:

• Coordinates management of care for a specified patient population; follows patients throughout the continuum of care and ensures optimum utilization of resources, service delivery and compliance with hospital standards
• Provides ongoing support and expertise through comprehensive assessment, care planning, plan implementation and overall evaluation of individual patient needs.
• Skilled in the operation of the computer including proficiency in Microsoft Office Word, ability to use/update Excel spreadsheets and ability to navigate EPIC.
  
  
  

Ability to:

• Self-directed/motivated, organized, diplomatic and team-oriented.
• Function in a high energy, fast moving environment.
• Maintain flexibility as determined by acuity of medical unit.
• Prioritize case load.
• Collaborate with various disciplines.
• Communicate effectively and efficiently.
• Prioritize and manage multiple tasks.
• Excellent written and verbal communication skills.
  
  
  

About Us

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.