Job Summary

Oversees staff members in the day-to-day operations of the clinics in accordance with established policies and procedures, physician orders and standards of care. Manages clinic inventory and the daily staffing of office. Provides clinical and administrative support to the office personnel, to ensure quality patient care. We're seeking candidates with proven leadership experience.

Responsibilities

Supervision Staff

• Prepare, monitor and evaluate annual operating budget.
• Communicate goals and objectives, financial performance, and other defined performance objectives with physicians and support staff.
• Manage office-based components of the Revenue Cycle while working collaboratively with the Central Billing Office to manage billing and collection activities: notably, timely management of encounter data submissions; monitoring and encouraging completion of open encounters; collection of co-payments and patient balances.
• Demonstrate general understanding of insurance reimbursement policies, and proficient knowledge of coding policies.
• Maintain general understanding and awareness of the physician contracts – type of compensation model and pertinent elements (e.g., wRVU computation and importance; non-productivity incentive metrics) and benefits structure (e.g., CME and PTO parameters).
• Work collaboratively with the Credentialing Coordinator to submit and maintain physician and advanced practice provider eligibility requirements.

Oversees and Manages the Delivery of Nursing Care

• Effectively coordinates the flow of work in the Department; day-to-day operations run smooth and efficiently and team operates as a cohesive unit to ensure safe and quality care delivery.
• Provides leadership and direction to staff, ensuring expectations and assignments are clear.
• Manages the performance of staff and ensures policies and procedures are appropriately followed.
• Communicates effectively with staff to maintain quality-nursing care.
• Is the point-of-contact for patients and family members.
• Professionally, works with the patient/family to effectively and satisfactorily resolve any complaints.
• Keeps patients updated regarding delays.
• As needed, follows up and communicates outcome/info to affected staff and Physician.
• Oversees and ensures a clean and safe working environment for patients and staff.
• Ensures equipment is available for procedures.
• Orders and obtains specialty supplies.

Provides Direct Patient Care

• Accurately identifies the patient prior to any procedures or treatments using two identifiers (account number and the patient's name) as compared to the patient identification band Functions as a staff nurse to meet scheduling and emergency needs to ensure appropriate relief coverage and assist other staff members as needed.
• Provides safe, effective quality care to the patients.
• Adheres to nursing standards of care, policies and procedures.
• Assesses and reassesses patients according to standards of care, policies, and procedures.
• Assesses for pain, documents using 1-10 pain scale and treats according to physician orders.
• Operates equipment safely according to policy, procedure and/or manufacture directions.
• Performs verification and "time out" prior to surgical procedure in accordance with policies and procedures.
• Ensures documentation is legible, accurate, concise, complete and timely.
• Uses only hospital-approved abbreviations.
• Provides individualized patient/family teaching regarding procedure.
• Assesses patient/family's level of understanding. Administers medications according to policies and procedures.
• Correctly identifies and prepares and labels specimens.

Management of Budget

• Reviews monthly statistical reports with the unit director to ensure compliance with budgetary parameters.
• Knows and practices cost-containment principles and teaches them to staff.

Equipment Usage

• Operates equipment accurately and safely, according to policy, procedure and or manufacturer's directions.
• Leaves equipment prepared for next procedure.
• Tags and reports malfunctioning equipment in a timely manner.
• Quickly learns to use new equipment.
• Uses equipment independently.
• Demonstrates knowledge of electrical safety.

Abuse and Neglect

• Reporting Identifies appropriate cases of abuse and neglect and demonstrates knowledge of mandatory reporting requirements.
• Satisfactorily completes mandatory in-service training within established timeframe.

Performs other duties as required

• Attends mandatory in-services, staff meetings, and actively participates in self-education.
• Completes all required competency assessments on time.
• Maintains required job knowledge (e.g. licensure and credentials, continuing education etc.).
• Performs other duties as required.

Knowledge, Skills & Abilities

Prior leadership experience is required.

Medium Work: Frequent lifting and/or carrying of objects weighing up to 25 lbs with a maximum lifting of 50 lbs.

Knowledge of outpatient practice normally acquired through specialized training or previous experience. Thorough working knowledge of The Joint Commission and OSHA guidelines, AACN Standards and recommendations, and departmental policies and procedure. Knowledge of personnel practices and demonstrated ability in the supervision of staff normally acquired through previous supervisory experience. Effective interpersonal communication skills in order to provide leadership to employees and maintain cooperative working relationships with physicians.

Education

• High school diploma (required)
• RN License

Preferred:

• Associates degree
• Experience working in a clinic setting

Work Schedule: Days

Status: Full Time Regular 1.0

Location: Mon Health Medical Park- Building 1000

Location of Job: Morgantown: Mon Medical Medical Center