Employment Type

Full time

Shift

Day Shift

Description

Position Overview:

Under the supervision of the Nurse Leader, the Clinical Teams Facilitator coordinates hospice services, labs; and any other equipment, supplies, external services for the agency clients as prescribed by the physician, and/or requested by the client/family, and in compliance with the state’s Nursing Practice Act, any applicable licensure/certification requirements, and the organization’s policies and procedures. Additionally responds to incoming and outgoing phone calls, physician communication; documents orders taken in a timely and accurate manner; and is in frequent and timely communication with agency clinical staff related to clinical care, and coordination of care. Some public/client relations responsibilities.

Responsibilities

• Ensures all clinical/client phone calls and service needs are addressed timely and per policy, processes.
• Obtains and accurately/timely documents necessary physician orders for home care services.
• Provides timely follow-up on physician communication regarding lab results, medication/service changes, or other changes in the plan of care.
• Responsible for assisting the office care managers, schedulers and direct care staff in coordinating assigned patients/visits, and adjusting assignments, when required, based on emergent agency/patient needs.
• Assists in the identification, development, and implementation of new/modified care coordination processes, programs/initiatives in order to efficiently meet client needs, while reducing risk and promoting safety and quality services according to regulatory and industry standards.
• Assists in and proactively participates in projects/processes as assigned.
• Works collaboratively with Scheduler, to assure visits are scheduled by plan of care, with necessary changes made to accommodate patient service needs under the supervision of the Nurse/Therapy Leader, Office Care Manager
• Triages appropriate operational/clinical calls to/from all internal and external customer contacts.
• Assists Nurse/Therapy Leader and Office Care Manager in assuring that patient, families/caregivers and direct care staff have are kept informed of changes to scheduled visit(s)
  
  

What You Can Expect

• Consistent, Reliable Workloads Enjoy steady assignments with guaranteed hours—no surprises.
• Competitive Pay & Low-Cost Benefits Get exceptional coverage and real savings that make a difference.
• Supportive Leadership Our management team is here to help you succeed every step of the way.
• Career Growth Opportunities Every leader on our team started in a field role—your path to leadership starts here.
• Fast Hiring Process Quick interviews and job offers—because your time matters.
• Meaningful Work Deliver one-on-one care that truly impacts lives.
  
  

Minimum Qualifications

• Graduate of an approved LPN/LVN education program.
• Current Licensed Practical/Vocational Nurse licensure in the state in which practicing.
• Two years or more of Home Care, Hospice, SNF healthcare experience, or comparable experience in acute or ambulatory care.
• Must possess 1-3 years prior experience in a customer service role.
• Must have a current Driver’s license and reliable transportation to and from work site.
• Must be experienced with electronic medical records,
• Must be proficient in the use of office computer software.
  
  

Benefits Highlights:   

• Medical, dental and vision insurance starting Day One   
• Short- and long-term disability coverage   
• 403(b) retirement plan with employer match   
• Generous paid time off + 7 paid holidays   
• Tuition reimbursement up to $5,250/year   
• Comprehensive onboarding and orientation   
  
  

About

About Trinity Health At Home – Grand Haven (Michigan)

Trinity Health At Home – Grand Haven is a member of Trinity Health At Home, a national home care, hospice and palliative care organization serving communities throughout eleven states. As a faith-based, not-for-profit agency, we serve patients and families in the comfort of home, offering skilled nursing, therapy (physical, occupational, speech) and medical social work. We are Medicare-certified and accredited by The Joint Commission. Learn more about us at TrinityHealthAtHome.org/Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.