*Sunday, Monday and Tuesday Nights*

Why Northwest Health?

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Team members across our organization enjoy working in team environments and making a difference in the health and well-being of the patients they serve. Their efforts are rewarded through numerous recognition programs and our affiliates also offer team member benefits, including:

• Competitive compensation


• Paid time off plans for vacations, holidays and illness


• Health insurance, including coverage for medical, dental, vision and prescription drugs


• 401(k) retirement plan


• Education & student loan assistance


• Life and disability insurance


• Flexible spending accounts

About Northwest Arkansas

Northwest Arkansas is one of the fastest growing and most dynamic regions in America-a perfect blend of urban sophistication and small town charm. If you aren't local and haven't already discovered this, check out www.northwestarkansas.org to see why NWA keeps winning awards as a best place to live!

Job Summary

The Supervisor, House - RN provides critical leadership during assigned shifts to oversee hospital operations and ensure the delivery of safe, high-quality patient care. This role acts as the administrative point of contact during non-business hours, including evenings, nights, weekends, and holidays. The Supervisor coordinates patient flow, manages staffing, addresses emergencies, and ensures compliance with hospital policies and regulatory standards, serving as a resource for clinical and non-clinical staff.

Essential Functions

• Oversees hospital operations during assigned shifts, ensuring appropriate staffing levels across departments to meet patient care needs.


• Monitors hospital census, coordinates admissions, discharges, and transfers, and ensures optimal bed utilization.


• Acts as the administrative point of contact for staff, patients, and families during non-business hours, addressing inquiries, resolving conflicts, and providing support.


• Responds to emergencies, crises, and critical patient care issues, coordinating resources and personnel to ensure safety and quality care.


• Serves as the incident commander in disaster situations until relieved by a senior leader, ensuring effective communication and resource allocation.


• Supervises nursing staff, providing clinical guidance, oversight, and support to ensure proper delegation and care delivery.


• Promotes efficient use of organizational resources to deliver cost-effective and safe patient care services.


• Ensures compliance with hospital policies, procedures, and regulatory standards, identifying and addressing deviations.


• Handles patient and family complaints and inquiries with professionalism, empathy, and appropriate resolution strategies.


• Completes and validates the midnight census, ensuring accurate patient counts and bed status are reported.


• Conducts hospital rounds to assess staff and patient needs, ensuring adherence to safety protocols and quality standards.


• Facilitates communication between staff, physicians, and administration to resolve issues and maintain operational efficiency.


• Provides administrative decision-making support in the absence of department managers or senior administrators, escalating critical issues to the Administrator on Call (AOC) as needed.


• Identifies opportunities for performance improvement and assists in implementing initiatives to enhance care delivery and patient satisfaction.


• Monitors and maintains an adequate supply of resources, ensuring staff have the tools necessary to provide quality care.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Leadership Responsibilities

• 
  Supervision and Staff Management
  
  
  • Supervises, trains and oversees departmental staff.
  
  
  • Schedules employees to ensure effective use of resources. Consults with Manager or Director on staffing issues.
  
  
  • Assists with and contributes to performance evaluations and goal setting.
  
  
  
  


• 
  Strategic Planning and Financial Oversight
  
  
  • Assists in managing departmental budget ensuring cost-effective operations while maintain high quality service.
  
  
  • Monitors expenditures, ensuring cost-effective delivery of services.
  
  
  • May contribute to evaluation and implementation of new technologies to enhance operational efficiency.
  
  
  • May contribute to development of departmental policies, procedures and protocols.
  
  
  
  


• 
  Quality Assurance and Regulatory Compliance
  
  
  • Ensures compliance with all relevant regulatory bodies.
  
  
  • May participate in audits, inspections and accreditation processes as applicable.
  
  
  • Follows established quality control practices to ensure accuracy, consistency and safety.
  
  
  
  


• 
  Collaboration and Communication
  
  
  • Works closely with leadership teams to coordinate and improve service delivery.
  
  
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
  
  
  
  


• 
  Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.
  
  

Qualifications

• Associate Degree or higher preferred


• 1-2 years of related experience in the profession required


• 1-2 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.


• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.


• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.


• Communicate effectively with leadership, team members, and stakeholders.


• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.


• Problem-solving and critical thinking skills.


• In depth knowledge of industry best practices and regulatory compliance (if applicable).


• Strong organizational and time management skills.


• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure required


• BCLS - Basic Life Support required and


• Health Services\ACLS required