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Staff Nurse - 32hr Variable Day - BWH Appeals and Denials

Job Summary

The Insurance Support Nurse participates in the timely management of denials that are received in the Care Coordination Department. Through sound knowledge of utilization management, the nurse is able to assess a patient's level of care after review of the medical record. The nurse is a part of the care coordination staff and works closely with care coordination, medical, and nursing staff to appeal denied claims and expedite appeal processes and case closure. The nurse works closely with admitting and finance staff to process denied claims.

For newly licensed nurses, a Bachelor of Science Degree in Nursing is required.

Does this position require Patient Care? No

Essential Functions

• Utilization Management
  
  

Collaborates with appropriate individuals, departments, and payers to ensure appropriateness of admission, continued days of stay, and reimbursement.

• Utilizing industry accepted utilization and or medical management criteria and applying criteria to cases retrospectively to determine appropriateness of admission and days of stay, level of care, and over and under-utilization.
• Demonstrates working knowledge of different industry criteria sets like Milliman and InterQual.
• Demonstrates in-depth understanding of all insurance plans, including Medicare, Medicaid, other entitlement programs, as well as commercial insurances and other types of plans: PPO, HMO, or indemnity.
• Serves as a resource to staff and physicians for questions about the process of denial of care for Medicare, Medicaid or other insurances.
• Assists with the preparation of denial notices given to patients.
• Reviews cases retrospectively when requested by the finance department to determine if admission relates to continued care for Medicare.
• Denial Management
  
  

Coordinates the filing of appeals for clinical denials and works with other departments to ensure payment for care provided.

• Reviews denial letters and sends letters to other departments if appropriate.
• Communicates with the attending physician and care coordination nurse around notification of denial of care to gain understanding of the care needs of the patient.
• Works with the physician advisor to write appeal letters for denied care and sends letters to insurance companies.
• Documents denials in the BWH/MGB’s Denial Database.
• Follows up with insurance companies on claims status for clinical denials.
• Team Work
  
  

Assists with a variety of functions and responsibilities of the care coordination department to ensure that all state and federal mandates are followed. Participates in the ongoing evaluation of practice patterns and systems, supports efforts to improve quality, cost, and satisfaction outcomes.

• Expert on observation status and reviews observation patients as assigned.
• Assists in the completion of utilization reviews to insurers and intermediaries.
• Anticipates and troubleshoots claim and reimbursement issues.
• Assists in the review of Medicare reports as assigned.
• Participates in BWH and MGB’s Finance projects.
• Active Member of the ATO/Denial Committee and UR Committee.
• Other duties as assigned.
  
  

Qualifications

Education

Bachelor's Degree Nursing required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Massachusetts Registered Nurse required

Experience

• Previous experience in a hospital or health care setting required
• Hospital utilization review and medical criteria sets required
• Five years medical or surgical staff nurse experience required
• Experience with leveling tool criteria required (such as InterQual or Milliman)
  
  

Knowledge, Skills And Abilities

• Strong clinical assessment skills, excellent interpersonal skills including ability to work collaboratively and cooperatively within a team and internal and external customers.
• Strong organizational skills and ability to set priorities.
• Ability to compile data from concurrent and retrospective medical review to determine clinical appropriateness, level of care and discharge plan; excellent written and verbal communication skills.
• Computer skills.
• Knowledge and skills to differentiate levels of care.
  
  

Additional Job Details (if Applicable)

Remote Type

Remote

Work Location

1620 Tremont Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

• /
  
  

Grade

MNA333

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at 901-899-0888.

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At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.